This blog refers to the long suffering problems of the 2 million subscribers at TataSky, Following i paste a copy of the contents of the mail forwarded to the ccoo of tataSky. Read on to understand the problem better. Please note there has been no Reply to the same so far.
Hi,
This is in regards with the continuing problem of the channel offerings from TataSky and the rate at which they are offered.
People bought TataSky with trust in the name of the brand ‘TATA’ not knowing that they are going to face problems relating to it.
The Problem:
1. Channels that don’t interest the customer are added, the channel count
is increased only to lure the new customers.
On contacting the customer care relating to this, all we get as reply is that
the channel is available only on customer’s choice??.
Who chooses what the customer likes or dislikes? CC: Sir, we take surveys relating
to channels on regular intervals of time, Its TataSky who suggests us what to
show and what not to show.
We run a forum, where all the customers can login and discuss problems relating
to TataSky and this is the place where we even suggest a few people to choose
TataSky over the other competitors given the quality of video/ audio.
Not one member on this forum has said that they have received any such survey.
Where is the survey happening?
2. Channels that interest the customer are added to special add-on packs
Yes, this is happening. The customer care executive has another strange reply to that, ‘Sir, the channel distributors give it as a package and we give it to u’.
We as customers would not mind the packages if they were designed to suit us. A person who wishes to only see some South channels and some sports has to pay for the full pack. Even if he subscribes to ur pack, the charges are unacceptable.
When these channels are available for free as FTA, Why do u put them under special packs?
Why are these free to air channels not free??
TataSky receives a carraige fee from the channel boradcasters for putting them on the platform, Then why charge money from the subscribers?
U guys have not stayed away from sending us ad’s via alerts, all ur active services are crap and filled with ad’s, TataSky gets the money, The customer suffers.
3. Latest News: ESPN STAR, Star cricket moving to a spl pack called sports platinum pack, charged at Rs.75 a month.
When TataSky gets these channels at a much lower cost, why not pass the benifits on to the customers. TataSky decides whats good and whats bad for the customer, expecting the customer to take it just like in jail. It just does not make sense.
If u removing the channels and charging them in a separate pack why not reduce the base pack rates by the same amount,The base pack rates only go down for a bit, the add on pack rates are always high. Simply indicates Tata is money minded.
No reason is still given for having removed 13 zee channels, Rate still staying the same. If TataSky removes something, the money is saved,TataSky earns while we suffer.
4. Speculations, Speculations, Speculations.
Nothing in TataSky is clear or transparent, All the policies are hidden, The customer care does not know one bit about TataSky, We are more updated about the happenings in TataSky than the customer care itself, We run a forum that is a
better and valid source of information than TataSky customer care Center.
Given all the speculations that remain unclear, We the forum members have decided to start a hate thread against the service and have decided not to suggest anybody TataSky even when TataSky is offered for free.
We did suggest a few people, based on quality of service, It was bad but acceptable at that time, TataSKy claims its picture quality to be DVD, but has never understood the Term DVD quality picture and sound, We the customers accepted it.
Now the recent speculations on the channel packages make the same unacceptable, The quality is bad, u better take cable.
No particular reason is given for the removal of multiple camera angles, Highlights on demand for the IPL and the coming Australia west indies series, Only reply received, The content provider does not will to give, hiding the face that TataSky is not willing to pay for the same,
Revised Motto of TataSky:
We want more money, Not happy customers.
We want to lead the market, don’t want to stay there.
Does not look like u want to stay there, as the big competitors enter, Tata makes a move that only leads to more customer disconnecting. Nice strategy! earn as much as possible before the launch of new services, then we will offer everything for free. Nice work Guys!
Make all this a part of ur so much grouse website. It was never fun being on thewebsite, There is nothing exciting.
Referral coupons are offered, But u need to buy through the customer care of TataSky at MRP, Does TataSky realize the discounts are available in the local markets. U have the STB in ur hand, and dont have to worry about getting it installed.
Buy it from the CC and have the tension of whether the product will be delivered on time, will it be in good working condition.
Let us all tell u, the programme is a failure. Get over it, Dont waste money on it. TataSky sure can make a fortune by it.
We were all happy customers, If u dont realize, each of us in the forum have 1000+ balance on our accounts only trusting that no matter how bad the service is, we still feel it is better than the other providers. Now is the case where we deny this.
It has been the worst.
We will all be leaving happily once our balance is over. U guys enjoy our money. Thanks for making us realize, If it is Tata, stay away from it, even if it is free.
We can assure u one more thing, None of the forum members, TataSky Users are going to buy ur Nano car, We realize it now.
It may be cheap, but we are sure Tata has already formulated a way to cheat the customers and earn money from the Cust-se-mar (die of pain, customer). Lemme suggest u one, Make the engine run on a apecial fuel that can only be bought from Tata, Make money. Thats what u have been doing so far with TataIndicom to begin with, Now its TataSky’s turn.
Thanks to u and ur services.
Time is still not run out, Time to improve.
Get to know ur customers and value them.
We are not dumb and silent like ur Customer Care.
Kunal
I hope somebody is listening, and doing something about it to save the money of the customer.
We feel cheated, TataSky has cheated 2 million people, and continues to do it over and over again, I have stopped trusting any product offering from Tata, Even the salt
All the best who still feel Tata is a good product and continue buying it
Kunal
Update [ 29 May 2008]:
New package rates are as follows:
South Starter > Rs 175
Family > Rs 200
Super Saver > Rs. 260
South Value > Rs. 260
South Jumbo > Rs. 310
New Add On Packs applicable from 1 June 2008
Lifestyle Silver > Rs 30 (3 BBC Channels)
Sports Platinum > Rs 40 (Star Sports, ESPN, Star Cricket)
Ten Sports Ch > Rs 15 A la Carte
Sports Gold Annual > Rs 199 Annual Available on helpline only (Neo Sports)
Sports Gold Monthly > Rs 30 SMS and Webcare(Neo Sports)
Lifestyle Gold > Rs 30 Per month
Annual Pack
Super Saver Rs 2600 (Excluding Sports Channels and BBC Channels)
South Jumbo Rs 3100 (Excluding Sports Channels and BBC Channels)
Update [ 01 June 2008]:
If i need all the channels that were previously available to me in the south jumbo pack priced at Rs.350 previously, i will have to pay a new subscription fee of Rs.395, An Increase of Rs.45, Unaccounted for.
Previous Rate: Rs.350 pm
New packs, I’ll need to buy:
South Jumbo: Rs.310 pm [Price reduced, Rs.40, from the original]
Sports Platinum pack: RS.30 pm [Espn, Star Sports, Star Cricket]
Sports Gold : Rs.30 pm [Currently, i have subscribed to it annually, when that expires i'll need to pay extra]
Ten Sports Channel: Rs.15 pm [Only A-le-carte channel]
Lifestyle silver pack: Rs.30 pm [3 BBC channels, of which i only watch one]
A total of Rs.415 per month, an increase of Rs.75 pm. Ans now TataSky claims it has reduced prices, I feel cheated and so are the other 2 million subscribers. Hope TRAI takes a look into this and something happens to cheer the subscribers.
Update [ 03 June 2008]:
Surprises Surprise!
Whats in the newspaper today,
A public Notice
ESPN Does it again, A shot in the Arm Of TataSky
After All this, TataSky realises its mistake, The media comes into the picture, Questions being asked, No template replies can be given [Just like they did to customers]. Tatasky falls right on its back, nothing to decide, goes ahead and makes the channels available free of cost. Well Done ESS.
Inbetween all this ESS issues another ad, with DishTv, Offering its customers 500 Rs credit for every new connection. TataSky is doomed.
ESS alliance with DishTv to take on TataSky
How bad can something be for TataSky, They have restored all channels not for the liking of the customers but to save their reputation. Just as this ad comes in paper, There is a news that Tata is the 6th most reputed company in the world! What big difference !!
After all this I’d say well done ESS!! What timing!!
Update [ 15 June 2008]:
A new scroller message is seen on ESPNSTAR Channels.
“ESPN STAR is now available free of cost to all the packs till 30th september 2008 or until our next update. “
“Ten sports is a-le-carte channels and is available for free till 30th June 2008, our next update will arrive soon.”
“All BBC channels are available free of cost to all the packs till 30th June 2008, Our Next update will arrive soon.”
The only reason i see offering the espn channels for free till the end of September is that, the UEFA cup, The Asia cup and the other major sporting events end by September. The long awaited champions league, champions trophy are to be played only in October , November. Tatasky is good at playing all sorts of mind games. They now need time to rethink their plans. I’m sure even the next update is going to be a money sucker.
No Reply to the mail yet. The case was closed, when asked about why, They said that was mistakenly done, my reply would arrive soon. Its been more than a month, This explains the kind of service they offer.
All that i have received is the same old replies, I call them templates that are sent out on specific questions. To questions that u cannot reply, do not reply is what the cc is told, Close the case and tell it was a mistake.
Isko laga dala tho life BARBAD kar dala
Update [ 25 July 2008]:
TataSky under MRTPC lens :
DTH operator TataSky, which has removed some channels from its basic package has come under the scanner of fair trade regulator MRTPC for ‘monopolisation of price and imposing unjustified cost on the subscribers’ after it issued notice to the company.
In its petition, Voluntary Organization in Interest of Consumer Education (VOICE) alleged that the Direct-to-Home (DTH) operator by misleading its consumers arbitrarily increased the price.
“Action of TataSky in blacking out the said channels and removing it from the base pack enjoyed by the subscribers was clearly a monopolization of price and imposing unjustified cost on the subscribers and to deprive the viewer ship of the said channels unless the subscribers pay more,” said VOICE.
Read the full story at : TataSky under MRTPC lens
Update [ 25 July 2008]:
DTH operators to submit quarterly performance report: Trai
NEW DELHI: Trai (Telecom Regulatory Authority of India) has ordered the three existing direct-to-home (DTH) operators - Tata Sky, Dish TV and Sun Direct TV - to submit quarterly performance monitoring reports (PMRs) within 21 days from the end of each quarter to the regulator and the ministry of Information and Broadcasting.
The information will include carriage fee charged from the broadcaster, number of registered and active subscribers on the last date of the quarter, details of subscription and installation plans, redressal of grievances of DTH subscribers by call center, and name and type of the channels dropped during the quarter along with the reasons for it.
Read the Full Story: DTH operators to submit quarterly performance report: Trai
Update [18 August 2008]
Interesting Topic: Another Achievement For TataSky - Tops the list for products that consumers should keep ‘Safe Distance’
Look at the following snapshot listing the top 10 companies:
Haha!! I'm Lovin It! ..
Read the full story here.
Also Read on this blog about TataSky:
Like the Blog post? Subscribe to the RSS Feed by Email.
Rate this Blog? Click here!.
No comments:
Post a Comment